Terms of Service

These Terms of Service (“Terms”) form a binding legal agreement between you (“you,” “user,” or “host”) and Vettd, Inc. (“Vettd,” “we,” “us,” or “our”), governing your access to and use of the Vettd website, mobile experience, guest-screening reports, and related services (collectively, the “Service”). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, checking a box indicating your agreement, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of a company, property-management business, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and “you” will refer to that entity.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that:

• You are at least 18 years of age;
• You have the legal capacity to enter into these Terms;
• You are not barred from using the Service under the laws of the United States or any other applicable jurisdiction;
• All registration information you submit is truthful, accurate, and complete, and you will maintain the accuracy of such information; and
• Your use of the Service will comply with all applicable local, state, national, and international laws and regulations, including those governing short-term rentals, housing, and consumer data.

3. Description of Service

Vettd provides hosts on short-term rental platforms with tools to review publicly available guest profile information, including prior reviews left by a guest for other hosts, and to generate a summarized guest rating, tone analysis, and flag summary (a “Report”) intended to help hosts make more informed booking decisions. Reports are generated through our website. The reading of publicly available Airbnb pages that a Report is built from is performed by Vettd on its own systems and using its own accounts; we do not ask for, receive, or use your Airbnb credentials. Report analysis, including tone and flag summaries, may be performed in whole or in part by third-party AI service providers on our behalf, as described in our Privacy Policy. Vettd is an independent product and is not affiliated with, endorsed by, or sponsored by Airbnb, Inc. or any other short-term rental platform.

We may add, modify, suspend, or discontinue any feature of the Service, in whole or in part, at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

4. Accounts & Security

To access most features of the Service, you must create an account by providing an email address, phone number, username, and password. You agree to:

• Provide accurate, current, and complete information during registration and keep it up to date;
• Maintain the confidentiality of your password and any other account credentials;
• Accept responsibility for all activity that occurs under your account, whether or not authorized by you;
• Notify us immediately at support@tryvettd.com of any unauthorized use of your account or any other breach of security; and
• Use a strong, unique password and enable any additional security features we make available.

Your account is personal to you and must not be shared, published, or used on another person’s behalf. We reserve the right to disable any account, at any time, if we believe you have violated these Terms.

5. Subscriptions & Billing

Vettd offers a Free plan and several paid subscription tiers (currently Host, Pro, and Agency), each with its own monthly lookup allowance and feature set as described on our Pricing page. By subscribing to a paid plan, you authorize us (or our third-party payment processor) to charge your chosen payment method on a recurring basis, monthly or quarterly, depending on the billing cycle you select, until you cancel.

• Automatic renewal. Subscriptions renew automatically at the end of each billing period unless cancelled prior to the renewal date.
• Lookup allowances. Each plan’s monthly lookup allowance resets at the start of every billing period based on your plan at that time. Unused lookups do not carry over or accumulate from one period to the next.
• Price changes. We may change subscription pricing from time to time. We will provide at least 30 days’ advance notice of any price increase that affects your then-current subscription, and the change will take effect at your next renewal.
• Taxes. Prices do not include applicable sales, use, VAT, or similar taxes unless stated otherwise; such taxes, if any, will be added to your invoice where required by law.
• Failed payments. If a payment fails, we may retry the charge, suspend your access to paid features, or downgrade your account to the Free plan until payment is resolved.

6. Cancellation & Refunds

You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period, and you will retain access to paid features through that date. Except where required by applicable law, fees already paid are non-refundable, including for partial billing periods or unused lookups. Where a jurisdiction grants a mandatory statutory right of withdrawal or refund, we will honor that right to the extent required.

7. Acceptable Use

You agree not to, and not to permit any third party to:

• Use the Service for any unlawful purpose, or in violation of any local, state, national, or international law, including fair housing, anti-discrimination, or consumer-protection laws;
• Use a Report, or any information obtained through the Service, to discriminate against a prospective guest on the basis of race, color, religion, sex, national origin, disability, familial status, sexual orientation, gender identity, or any other characteristic protected by applicable law;
• Scrape, crawl, harvest, or use automated means to access the Service or extract data from it, other than through interfaces we expressly provide;
• Reverse-engineer, decompile, or disassemble any portion of the Service, except to the extent such restriction is prohibited by applicable law;
• Interfere with, disrupt, or place undue burden on the Service or the networks or servers connected to it, including via malware, denial-of-service attacks, or similar means;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Resell, sublicense, rent, lease, or otherwise commercially exploit the Service or any Report without our prior written consent; or
• Upload or transmit any content that is unlawful, harassing, defamatory, or that infringes the intellectual property or privacy rights of any third party.

We may investigate and take appropriate legal action against anyone who, in our sole discretion, violates this section, including suspending or terminating your account and reporting you to law enforcement authorities.

8. Guest Data & Report Disclaimer

Reports are generated using automated analysis of guest-submitted review text and may contain errors, omissions, or inaccuracies. We make no representation or warranty as to the completeness, accuracy, timeliness, or reliability of any Report, and we expressly disclaim liability for any decision made in reliance on a Report.

9. User Content

Any information, links, or profile details you submit to the Service (“User Content”) remains yours, but you grant Vettd a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, and process User Content solely to operate, provide, and improve the Service. You represent that you have all rights necessary to submit User Content and that doing so does not violate any third party’s rights.

10. Intellectual Property

The Service, including its software, design, text, graphics, logos, and the Vettd name and marks, is owned by Vettd or its licensors and is protected by copyright, trademark, and other intellectual-property laws. Except for the limited license expressly granted to you to use the Service for its intended purpose, no right, title, or interest in the Service is transferred to you. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written permission.

11. Third-Party Services

The Service may reference, link to, or rely on data from third-party platforms (such as Airbnb) and third-party service providers (such as payment processors, cloud hosting, and analytics providers). We do not control and are not responsible for the content, accuracy, availability, or practices of any third-party platform or service, and your use of any such third party is governed by that third party’s own terms.

12. Disclaimers of Warranty

THE SERVICE AND ALL REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY REPORT WILL BE ACCURATE OR RELIABLE. YOU USE THE SERVICE AND ANY REPORT AT YOUR OWN RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL VETTD, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Vettd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any housing, privacy, or intellectual-property right; or (d) any decision you make in reliance on a Report.

15. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without cause and with or without notice, including if we believe you have violated these Terms. Upon termination, your right to use the Service will immediately cease; provisions of these Terms that by their nature should survive termination (including Sections 8, 10, 12-19) will survive.

16. Dispute Resolution & Arbitration

Please read this section carefully, it affects your legal rights. You and Vettd agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court.

• Class action waiver. Any arbitration will be conducted on an individual basis only, and not as a class, collective, or representative action.
• Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@tryvettd.com with your name and a clear statement that you wish to opt out.
• Exceptions. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual-property rights.

17. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles, except to the extent superseded by the arbitration provisions above or by applicable consumer-protection law in your jurisdiction of residence.

18. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will provide notice, such as by posting an updated “Last updated” date on this page or by emailing the address associated with your account, at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any change constitutes acceptance of the revised Terms.

19. Referral Program

We may offer a program that rewards you for referring other hosts to the Service (the “Referral Program”), currently in the form of bonus guest lookups or a statement credit toward your subscription, depending on your plan. Participation is optional and subject to these additional terms:

• Eligible referrals only. A reward is earned only when someone signs up using your unique referral link and, depending on your plan, either creates an account or completes a paid subscription. Self-referrals, duplicate accounts, and referrals obtained through spam, misrepresentation, or any other fraudulent or abusive means do not qualify, and any rewards obtained through such means may be revoked.
• Caps and limits. Rewards are subject to per-account limits (for example, a maximum number of rewarded referrals or a lifetime credit cap) that we may set, and change, at our discretion. Referrals beyond an applicable limit do not earn additional rewards, even though the referred signup still receives its own welcome bonus.
• No cash value. Rewards have no cash value, are not transferable or redeemable for cash, and cannot be combined with certain other offers unless we state otherwise.
• Program changes. We may modify, suspend, or discontinue the Referral Program, or the rewards it offers, at any time, with or without notice, without liability to you for rewards not yet earned.

20. General Provisions

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vettd regarding the Service and supersede any prior agreements.

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Force majeure. We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control.

21. Contact Us

If you have any questions about these Terms, please contact us at:

Vettd, Inc.
Email: legal@tryvettd.com
Support: support@tryvettd.com